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Skincare Return & Refund Policy

Thank you for shopping with Youthful Beauty & Co., LLC We take pride in the quality and purity of our aloe vera skincare formulations. Because our items are topical personal care goods, please review our policy carefully to understand your rights and options regarding returns and refunds.

1. Eligibility for Returns (30-Day Window)

  • You may request a return or exchange within 30 days of receiving your order.

  • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, including the original packaging and tamper-evident seals intact.

  • Used or opened skincare products cannot be returned for safety and hygiene reasons, unless they arrived damaged or defective.

2. Allergic Reactions & Sensitivities

  • We recommend performing a patch test before fully applying any new aloe vera skincare product.

  • If you experience a verified adverse allergic reaction, please contact our support team within 7 days of delivery. You may be asked to provide a photo or a doctor’s note. Eligible cases will be granted a store credit or a full refund on a case-by-case basis.

3. Damaged, Defective, or Incorrect Items

  • If your package arrives damaged, or if you received the wrong product item (e.g., received an Aloe Hydrating Gel instead of an Aloe Soothing Cleanser), please notify us within 48 hours of delivery at info@youthfulbeautyco.com.

  • Please include your order number and clear photos of the damaged items or packaging. We will gladly send a replacement or issue a full refund at no extra cost.

4. Non-Refundable Items

  • Free samples, promotional travel-sized items, and final-sale clearance products cannot be returned or refunded.

  • Shipping costs incurred at checkout are non-refundable.

5. How to Initiate a Return

  1. Email our customer care team at info@youthfulbeautyco.com. with your order number and reason for return.

  2. If approved, you will receive instructions and the shipping address for your return package.

  3. Customers are responsible for paying their own shipping costs for returning non-defective items. Original shipping fees are non-refundable.

6. Refunds Processing

  • Once your return is received and inspected, we will send you an email notification.

  • If approved, your refund will be automatically processed, and a credit will be applied to your original method of payment within 5–10 business days.